Our client is a world leader in the field of call center software and equipment for global customer service capabilities as well as optimizing workforces. Their software and systems fully integrate e-mail, fax, phone, wireless, and Web functions into a common channel for answering customer requests, log complaints, monitor workflows, and route communications.
Qualifications:
Duties and Responsibilities:
• Client Products Training;
• Client Products Implementations;
• Client Product Troubleshooting;
• Ensure customer satisfaction by following Client Implementation Standard and Best Practices, ensuring timely and accurate communication with the project leader or status and issues.
• Ensure clear communications within internal team such as in house Support Center and project manager
• Ensure project problems/issues are systematically tracked, escalated o project manager accordingly and followed-up;
• Provides initial response, operational assistance, problem identification and resolution as required;
Work Environment and Physical Demands:
• General office environment
• Ability to adapt to change in a dynamic work environment.
• APAC travel may be required.
Education and Work Experience
• Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering.
• 5-6 years working experience is a must, working before in MNC is a benefit.
• 3-5 years experience in call center projects is a benefit but not required
• 1-2 years experience to be a trainer is a benefit but not required
• Must have good English skills, both verbal and written and good verbal Japanese skills.
Specialized Knowledge and Skills
• Must have excellent communication skills both verbal and written and excellent organizational skills;
• Must have the ability to work flexibly and on own initiative and innovative.
• Strong attention to detail;
• Good problem solving skills (methodical, logical and structured thinking)
If you are interested in confidential consideration, please submit your resume to:
